Responsibilities: • Respond to customer inquiries via phone, email, or other mediums • Diagnose and troubleshoot technical issues • Provide technical support and guidance to customers • Document customer interactions and technical support solutions • Follow up with customers to ensure issue resolution Requirements: • High school diploma or equivalent • Excellent customer service skills • Ability to communicate effectively with customers • Ability to work in a fast-paced environment • Ability to multitask • Basic understanding of computer hardware and software Preferred Skills: • Experience in technical support • Knowledge of customer service principles and practices • Ability to work independently and as part of a team • Excellent problem-solving skills • Ability to work under pressure • Strong communication and interpersonal skills